Processing
Orders are processed within 1–2 business days after payment.
Delivery time
Delivery usually takes 7–15 business days, depending on your location. You'll receive a tracking link as soon as your order is on its way. During busy periods delivery can occasionally take a little longer.
Shipping
We ship to most countries worldwide, with tracking on every order.
Returns
Customers in the EU can return products within 14 days of delivery under the right of withdrawal. Products must be returned unused, complete and in their original packaging. For hygiene reasons, in-ear products can only be returned if the seal is unbroken.
Defective product?
Contact us with your order number and a short description of the issue, and we'll arrange a repair or replacement.